Privacy Policy

When it comes to protecting the privacy of our browsers, we consider the issue seriously. Our Privacy Policy describes how we use and protect your personal data. It applies to, which is operated by Benchmark Internet & Technology Services Private Limited. The terms ‘users” and “you” indicate to the property owners and travellers. These are the people who browse through our website for information, list their their properties and others who would find our website useful.

The information collected about you is used by us as mentioned in this Privacy Policy. Our website might contain links to third party websites but we are in no way responsible for the contents or privacy practices for those websites. Therefore please read the Privacy Policy and Terms and Conditions carefully on any website before agreeing to the terms or using their tolls for services.

When you provide information while listing or searching a property or use any tool or service, you inadvertently agree to this Privacy Policy.  We may occasionally amend this Privacy Policy to reflect regulatory requirements, advances in technology, Site updates and changes in our information collection and disclosure practices. Any new policy will automatically be effective when it is published on the website. You should therefore return here regularly to view our most up to date Privacy Policy.

Who Processes Your Personal Data And Where?

Your personal information will be collected, processed and stored by us and processed by As a result, personal data contributed by or collected from users may be stored and processed in India or any other country in which we, members of the group or our agents maintain facilities. By using our Site, you acknowledge and agree that you may be transferring your personal data outside of the country in which you have contributed it (“your country”), and that you consent to any transfer of information outside of your country. These countries may not have similar data protection laws to those that apply in your country. However, if we transfer your personal data outside of your country in this way, we will take steps to try to ensure that your privacy rights are protected in compliance with applicable data protection law, and this Privacy Policy.

We do not knowingly collect or process data from anyone under the age of eighteen (18) years old.

The Information We Gather

At various times you may give your personal data to us. For example, in order to send a request or inquiry from you to a property owner or manager, we may need to know all or some of the following: your full name, address, telephone number, e-mail address, your current location, and, in the case of a member’s listing, a method of payment. You may also give personal data to us at other times, such as when registering on the Site or when submitting an advertisement for a property.  We may also gather information from cookies or web beacons. You can find out more about they operate in the relevant section of this policy below.  We also collect IP addresses, mobile device identifier details, your location, navigation and clickstream data, the time of accessing the website, homes you viewed, what you searched for, the duration of your visit, and other  details of your activity on the Site.

How We May Disclose Your Data?

We may disclose your personal data to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, or in connection with actual or proposed litigation, or to protect our property, people and other rights or interests.

We may also share your personal data with:

  •  One of our partners if you’ve requested their services or if you’ve requested to be provided with information by them;
  • Another member if you have done business with them;
  •  A third party performing services on our behalf;
  •  Companies in the HomeAway group and/or affiliates; or
  •  Other companies or business entities, for example if we are thinking of a merger with or sale to that  company or business entity;
  • Other companies we work with to feature all or part of our member’s property listings or otherwise provide promotional or other services related to our or HomeAway group’s business.  This might include featuring your listings and photographs on other websites;
  •  Any third party you have asked us to share your personal data with – such as Facebook if you have asked us to connect with your Facebook account.


If you sign up as a member on the Site, you will receive our newsletters, which is an integral part of the services we provide. Traveler users of the Site will be given the option to receive our Traveler newsletter when they register with us. We may offer different newsletters from time to time intended to enhance the services we or they offer. Users may cancel their subscription to these newsletters at any time, although it may take a short while for the changes in your preferences to become effective.

Telephone Calls

As well as collecting data online and from correspondence we may also speak with you face to face or by telephone.  We frequently record telephone conversations.  Those recordings are also governed by this Privacy Policy and we keep this data in the same way that we keep other data.  Recordings of calls may also be transferred to locations or processed worldwide.

How Do We Protect Your Personal Information Once We Have It?

We take reasonable technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by the Site reduce our vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains your responsibility:

  •  To protect against unauthorized access to your use of the Site;
  •  To ensure no-one else uses the Site while your machine is logged on to the Site
  •  To log off or exit from the Site when not using it;
  • Where relevant, to keep your password or other access information secret.  Your password and login details are personal to you and should not be given to anyone else or used to provide shared access for example over a network.